While Robinhood is valued at around $20 billion as of May 2021, this is the biggest fine ever issued by FINRA, and still a substantial portion of their yearly intake. Before reading on, this fine was not due to their anti-consumer practices regarding the GameStop buying-freeze of early 2021. This is in regard to other anti-consumer practices that misinformed customers of their total worth, or stopped them from being able to use the app in times of critical market volatility. This $70 million fine is about some shady behavior that they conducted towards their customers. Whether intentional or not, the Robinhood app would often give their customers misleading information regarding the amount of money they had in their account, or the performance of their stocks. These discrepancies may have caused users to sell when they wanted to hold, or vice versa. There was also a time during March of 2020 in which there was an outage in their technology, leading to customers being fully unable to trade in a time where the market was fluctuating wildly. FINRA has estimated that these mistakes may have cost Robinhood’s customers more than $7 million. While the entire $70 million bill through the lawsuit won’t go to those affected, this money is intended to serve as some form of restitution, and deterrent for the future. Robinhood has posted a blog post on the Robinhood website, claiming that the app is as dedicated as ever to meeting its responsibilities to its customers. However, many people are viewing this as a hollow promise.
Don’t use Robinhood, use another app. — sudo (@mrkingsudo) June 30, 2021 After what many users view to be Robinhood’s biggest failure, when its customers needed it most, faith in the app is pretty much shot, no matter how much it promises to fight for the little guy. While $70 million is a substantial sum of money to most people, many view it as a pittance compared to how much Robinhood cost their customers. But the lost customer loyalty to Robinhood services could hurt it harder.
